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FULFILLMENT TIME:

Congrats on unlocking great skin!  We know that you are super excited about your order, however, we do ask that you allow up to 2 business days for our team to process your order upon confirmation of payment. 

During sale periods and peak volumes during the holidays, we ask that you allow up to 5 business days for your order to be fulfilled before shipping. 

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or contact hello@equalrxnskin.com for additional help.

SHIPPING:

We ship worldwide. For orders to be shipped outside of the USA you shall be responsible for any applicable customs duties/taxes as the case may be. Our warehouse is located in Texas, and the average shipping time within the USA is 2-5 business days via USPS or UPS.

For Canadian and international orders
Average shipping time to Canada is 5-7 days, and other International tracked shipments are expected to arrive within 14-21 business days, this excludes any weekends or holidays. Final delivery for international packages will be processed by your country’s local postal service. If you would like to track your order in detail, please go to your country's local postal service. For example, if you are located in Singapore, you would use Singapore Post, and if you are located in the Netherlands, you would use PostNL.

Express shipping options are available and are calculated at checkout, based on the shipping address and location. 

SHIPPING RATES*:

Orders under $35:

  • US - US $5.00

Orders over $35:

  • US - Free shipping

Orders over $80: Free Worldwide Shipping.

Express shipping is also available at checkout - rates may vary.

TRACKING:

As soon as your order is fulfilled, you will receive an email with your tracking information. You can use that link to check where your parcel is located. Sometimes, it may take a couple of days for the information to be updated, but you can always reach out to our customer service team if you are worried using the live chat or email!

DELAYED PACKAGE:

Most of the time, packages are delivered on time, but sometimes, delays may happen, especially when they are going internationally and can go through the custom clearance process. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information, or carrier related issues which are out of our control.

We will do our best to resolve each issue for all of our customers in regards to reshipments, claims, or lost package to the best of our ability. 

In the event a package has been lost, missing, or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will not be eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: hello@equalrxnskin.com with your order number.   

DUTIES AND TAXES:

Please note that some European countries will require you to pay duties for purchasing products from outside your country. If a package is returned due to refusal of customs fees, duties and taxes payment, a refund will not be applicable.

please be patient with us while we add more ingredients...

Higher Capacity Cleansing Fluid

Houttuynia Cordata Extract

Houttuynia Cordata Extract

What is Houttuynia Cordata Extract? Houttuynia Cordata Extract is a botanical extract derived from the leaves and stems of the Houttuynia Cordata plant, also known as heartleaf or fish mint....

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Disodium Cocoamph-odiacetate

Disodium Cocoamph-odiacetate

What is Disodium Cocoamphodiacetate? Disodium Cocoamphodiacetate is a mild, amphoteric surfactant derived from coconut oil. In skincare, it functions as a gentle cleansing agent and foam booster, effectively removing dirt,...

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Potassium Cocoyl Glycinate

Potassium Cocoyl Glycinate

What is Potassium Cocoyl Glycinate? Potassium Cocoyl Glycinate is a mild surfactant derived from coconut oil and glycine, an amino acid. In skincare, it functions as a gentle cleansing agent,...

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Oat Milk PHA Serum

Butyrospermum Parkii (Shea) Butter

Butyrospermum Parkii (Shea) Butter

What is Butyrospermum Parkii (Shea) Butter? Butyrospermum Parkii (Shea) Butter is a natural fat derived from the nuts of the African shea tree, renowned for its moisturizing properties. Widely used...

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Saponins

Saponins

What is Saponins? Saponins are naturally occurring compounds found in various plants, including oats, quinoa, and legumes, known for their cleansing and foaming properties. They are often used in cleansers...

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Avena Sativa (Oat) Kernel Oil

Avena Sativa (Oat) Kernel Oil

What is Avena Sativa (Oat) Kernel Oil? Avena Sativa (Oat) Kernel Oil is a botanical ingredient derived from the kernels of oats. It's rich in lipids, vitamins, and antioxidants, making...

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Methyl Gluceth-20

Methyl Gluceth-20

What is Methyl Gluceth-20? Methyl Gluceth-20 is a water-soluble ingredient derived from natural sugars, known for its ability to attract and retain moisture in the skin. It's commonly found in...

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Lactobionic Acid

Lactobionic Acid

What is lactobionic acid? Lactobionic acid is a type of PHA, it is less irritating compared to traditional AHAs due to its larger molecular size more hydroxyl groups. Lactobionic acid...

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Mushroom B5 Toning Cocktail

Black Hoof Mushroom Extract

Black Hoof Mushroom Extract

What is black hoof mushroom Extract? Black Hoof Mushroom extract, derived from the Black Hoof Mushroom (also known as Phellinus linteus), is a traditional medicinal mushroom used extensively in East...

Chaga Mushroom Extract

Chaga Mushroom Extract

What is Chaga Mushroom Extract? Chaga mushroom, or Inonotus obliquus, is a type of fungus that predominantly grows on birch trees in cold climates like Northern Europe, Siberia, Russia, Korea,...

Reishi Mushroom Extract

Reishi Mushroom Extract

What is Reishi Mushroom Extract? Reishi mushroom extract comes from the Reishi mushroom, also known by its scientific name Ganoderma lucidum. This mushroom has been used in traditional Eastern medicine...

Green tea extract

Green tea extract

What is Green Tea Extract? Green tea extract is derived from the leaves of the camellia sinensis plant and is rich in antioxidants, particularly polyphenols such as epigallocatechin gallate (EGCG)....

Turmeric Hesperidin Fading Serum

Arginine

Arginine

What is Arginine? Arginine, derived from sources like plant and animal proteins, is an amino acid commonly found in skincare products. As a naturally occurring component, it plays a vital...

Trehalose

Trehalose

What is Trehalose? Trehalose is a naturally occurring sugar found in plants, fungi, and some bacteria. In skincare, Trehalose is used as a humectant to help retain moisture in the...

N-acetyl glucosamine

N-acetyl glucosamine

What is N-acetyl glucosamine? N-Acetyl Glucosamine (NAG) is a skincare ingredient that helps brighten and even out skin tone by reducing the production of melanin. It works by supporting the...

Alpha-arbutin

Alpha-arbutin

What is Alpha Arbutin? Alpha Arbutin is a naturally occurring derivative of hydroquinone, a popular skin-lightening agent, extracted from dried plant leaves like blueberry, cranberry, and bearberry. It is known...

Niacinamide

Niacinamide

What is Niacinamide? Niacinamide, or Vitamin B3, is a versatile skincare ingredient. It improves enlarged pores, uneven tone, fine lines, and dullness. Known for strengthening the skin's barrier, it retains...

Curcuma Longa (Turmeric) Root Extract

Curcuma Longa (Turmeric) Root Extract

What is Curcuma Longa (Turmeric) Root Extract? Curcuma longa (Turmeric) Root Extract is the active compound found in turmeric root for its anti-inflammatory and antioxidant properties, aiming to soothe, brighten,...

Glucosyl Hesperidin

Glucosyl Hesperidin

What is glucosyl Hesperidin? Glucosyl hesperidin, derived from citrus fruits, is a skincare ingredient known for its antioxidant properties and potential to reduce inflammation and improve skin tone. It's often...

Purslane Prebiotic Moisturizer

Carnosine

Carnosine

What is Carnosine? Carnosine is a dipeptide composed of the amino acids beta-alanine and histidine, commonly found in muscle and brain tissues. In skincare, carnosine is valued for its antioxidant...

Fructooligo-saccharides

Fructooligo-saccharides

What is Fructooligosaccharides? Fructooligosaccharides (FOS) in skincare are prebiotic carbohydrates that promote the growth of beneficial bacteria, supporting the skin's microbiome and enhancing its barrier function. They help maintain hydration,...

Urea

Urea

What is Urea? Urea is a diamide of carbonic acid and is classified as a keratolytic agent due to its ability to break down bonds between dead skin cells, facilitating...

Portulaca Oleracea Extract

Portulaca Oleracea Extract

What is Portulaca Oleracea Extract? Portulaca oleracea extract, commonly known as purslane extract, is derived from the Portulaca oleracea plant, a succulent herb that is native to Asia, Europe, and...