FAQs & Help

Often times we try to fix skin issues with products when the issues have already started to manifest, at that point, the skin is kicked into overdrive mode to repair. Rather than treating the skin reactively and always chasing after the issues (whether they are hyperpigmentation, breakouts, or skin sensitivity), we should protect and pamper our skin proactively, not letting our skin reach a breaking point. Our products are aimed to maintain and improve skin health at its root through protecting from factors that would harm the skin, looking at the long-term effect of skincare, and treating all skins as if they are sensitive.

See our story page for more details on our 6 product development pillars: Our Story

Absolutely! Our ingredients and final products are not tested on animals, and we hold this standard to all of our suppliers. 

EqualRXN Skin is located in the sunny Los Angeles. We are founded by a team of chemistry nerds, skincare fanatics, beauty industry veterans and professionals, we came together under one mission: to normalize skin sensitivity. Our brand name is pronounced “Equal Reaction” because we want to our product to create the perfect reaction within your skin to bring back the balance.

For more information, visit Our Story Page.

EqualRXN is a brand that focuses on science; therefore, we will not make any natural and organic claims. “Synthetic ingredients are bad” is a misconception, and “natural” ingredients do not mean that they are safe. For example, silicones, vitamin C derivatives, retinoids are all synthesized ingredients, but they are some of the best ingredients for the skin, yet essential oils, plant oils with high oleic acid lipid profile, and certain plant extracts can be harmful to the skin. Natural or synthetic, we aim to use the best ingredients possible to compose gentle and effective formulations that will proactively improve your skin at its root.

We strive to formulate our products as clean and sustainable as possible, there are over 70+ ingredients we will not use, which includes denatured alcohol, synthetic dyes, essential oils, sulfates, and animal derived ingredients. Please refer to our Ingredients Black List Page for the full list.

We’re sorry to hear that you didn’t love your EqualRXN Skin products! We want you to enjoy your skincare experience as much as possible, which is why we offer returns within 30 days upon receipt of your products. Send us an email at hello@equalrxnskin.com with your name, order number, the name of the product(s), and the reason(s) why they didn’t work for you and we’ll be happy to refund you in full to your original method of payment. Please note:

1) Products eligible for return must be in an unopened or gently used/tested condition. We cannot accept empty or nearly empty products.

2) We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.

3) Shipping costs are not refundable and you will be responsible for the shipping costs of the return. 

Many studies conclude that apart from topical retinoids and hydroquinone, topical skincare products are generally safe to use during pregnancy, nursing, or preparing for pregnancy. We advise you to avoid benzoyl peroxide, greater than 2% salicylic acid, and essential oils as well. 

EqualRXN’s products do not contain ingredients that pose a potential risk to pregnancy, and is safe to use.